©2020 by DRB Solutions. 


A little different in our approach

We are hands on and love to get into the detail.

About DRB

Contact Centre Specialists

With decades in the industry, we are passionate about continuing to raise the profile of contact centres and support a companies most important asset, its people!


In our extensive and diverse multi-sector, multi-cultural, insourced and outsourced careers there aren’t many challenges that we haven’t encountered.

Now we want to help and support you to deliver improvements to your customer's experience.


We're different!


With a friendly and hands-on approach we’ll quickly provide you with no-nonsense practical help & guidance whilst ensuring your people are on the journey with us all the way.


Our Values



We are open, trustworthy, respectful and act 



We will provide simple, cost effective and achievable solutions 


Communication & Collaboration

Working together to deliver the best


We can be relied upon to deliver and go above and beyond



We love what we do and it shows

Be the very best that we can be


Solutions and Results

Passionate about delivering results, we work closely with your teams to help deliver sustainable improvements

Operational & performance health checks 

Benchmarking within industry or channel

Customer journey mapping


Process & performance improvement & design

Contract or interim operational management

Organisational structure design & support


Coach & mentor operational managers

Build & develop management skills for team leaders & supervisors

Team building

RFP & procurement services

Contact US

Debbie or Ruth at DRB Solutions

+44 7932 135716

+44 7710 096113