DRB SOLUTIONS

 

LET'S TALK: +44 7932 135716
                     +44 7710 096113
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2019 designed exclusively for DRB Solutions

SOLUTIONS & RESULTS

 

Passionate about delivering results, we work closely with your teams to help deliver sustainable results

ABOUT US

DRB Solutions are specialists in all matters relating to Contact Centre.With decades in the industry, we are passionate about continuing to raise the profile of contact centres and support their most important asset, their people!

In our extensive multi-sector, multi-cultural,  insourced and outsourced careers there aren’t many challenges that we haven’t encountered and now we want to help and support you to deliver a better service to your other important asset, your customers. We’ve all worked with consultants, who present an endless list of un-realistic and costly improvements/tasks, but we’re different, we’ll quickly provide you with no-nonsense, hands on, practical advice and ensure your team is on the journey with us all the way.

​SERVICES
  • Operational & performance health checks 

  • Benchmarking within industry or channel

  • Customer journey mapping

  • Organisational structure design & support

  • Coach & mentor operational Managers

  • Build & develop management skills for team leaders & supervisors

  • RFP & Procurement services

  • Performance Improvement design

OUR VALUES

Honest

We are open, trustworthy, respectful and act 

transparently 

Practical

We will provide simple, cost effective and achievable results focussed solutions 

 

Communication & collaboration

Working together to deliver the best

Resilient

We can be relied upon to deliver and go above and beyond

 

Spirit

We love what we do and it shows

Excellence
be the very best that we can be