Meet The Team
Collectively Debbie and Ruth have over 5 decades of experience and latterly worked closely together for 8 years in the Unite Arab Emirates building an award winning 24/7, multi-cultural, multi-language, multi-site and multi-channel customer contact team.
Having now returned to the UK both Debbie and Ruth are keen to continue their support of the contact centre industry and use their unique and extensive experience and expertise to help you review, analyse, develop and improve your teams performance with their hands-on, practical experience and guidance.
Debbie has a long career history of demanding roles in both outsourced and in-sourced customer focused businesses in multi-channel and across various sectors.
A senior operational leader with extensive outsourcing experience having worked in senior roles with some of the global industry leaders for much of her career with whom Debbie has been responsible for up to 1500 employees.
Debbie is versatile and results-focused and can establish governance, order and stability within chaotic, stressful and changing environments. She is calm whilst working under pressure and has a record of successfully delivering on major projects to multiple stakeholders.
A self-driven, self-reliant individual, who sets direction and targets and leads by example, and who has a collaborative approach with good interpersonal skills to engage, motivate and deliver through inspirational leadership and empowerment.
Ruth has worked in and around contact centres for over 30 years.
With a strong track record of effectively developing and driving individual, departmental and organisational goals to attain results Ruth has built leading international, multi-cultural teams to deliver strong, aligned, quality and performance through key customer touch points.
Ruth started off working through the ranks of operational, team and performance management before leading complex contact centre operational teams of up to 600 people in the UK and Middle East.
A results focused leader who ensures business strategies are based on sound analytical & commercial principles and is a role model for collaborative, consultative, coaching management style. Her specialism is developing all elements of contact centres and customer relations within the airline and travel industry.